Can we access a staging demo of the platform to test it out?

We don't typically give demo accounts because the system requires training, a certain knowledge before using it, as well as data (catalog, reports, contracts/payees). Schedule a demo to see the platform.  

What is the advantage of using JustJoJo Distro to power your distribution? 

  • All distribution workflows are in one platform - this will save you time & money.

  • By using JustJoJo Distro, you can create trust & transparency with your end-users. 

    • JustJoJo Distro provides you with end-to-end visibility of your reported earnings and daily trending in one unified dashboard. 

    • The software allows you to share only what you want with your team, stakeholders and artists.

Do I need to use an outside aggregator in conjunction with JustJoJo Distro?

You do not need an outside aggregator. JustJoJo Distro enables you to connect to the DSPs for delivery with your own deals or you could opt in to use JustJoJo Distro's deals with the DSPs for distribution. 

What information would you need exactly from us for the transfer from our distributor/aggregator?

JustJoJo Distro requires our customer's catalog to be ingested, whether you are using JustJoJo Distro to distribute, do reporting, and/or royalties. This can be done in a few different ways: 

  • Your current aggregator can possibly set up a feed to JustJoJo Distro.

  • Use JustJoJo Distro's catalog ingestion template.

  • Create a release directly on the platform.

What happens to my chart history/rankings, playlist placement, etc when transferring distribution to JustJoJo Distro?

When migrating catalogs, the only major DSP that loses some historical data/rankings is iTunes/Apple Music. If the UPC-ISRCs remain the same, the merge should be complete and chart history & popularity should be retained but ratings & reviews will be lost. 

For other DSPs, as long as UPC-ISRCs are all the same (and in the case of Spotify, you also need the track length and version info to be the same); all ‘ranking’ is preserved.

Our current distributor makes our music available on YouTube and has a copyright claim management system, just confirming that you would do this as well in a distributor role?

Yes, we deliver to YouTube Content ID. We don't provide a UI for direct claim management. Our YT staff handles this directly and reaches out to you in the event of an issue with your content.

Does JustJoJo Distro provide access to unique codes (ie: Apple track ID's, Spotify URI)?

For all DSPs that provide a method to obtain a URI or a weblink, we retrieve those and display them in the Distribution section.

Does JustJoJo Distro provide a way to setting up pre-orders?


Does JustJoJo Distro provide a way to setting up pre-saves?

We don't offer this feature to our customers. We are working on a partnership with an outside partner, which would be opt-in and there would likely be a flat fee for unlimited use.

What is the turnaround time of delivery for new releases?

Delivery time to most major DSPs is within a few hours / same day.

Why does it show live on the UI when it is not live yet on YT, Yandex, iMusica and Nuuday and Shazam?  

Live on the UI for the following DSPs YouTube, Yandex, iMusica, Nuuday and Shazam simply means that they have confirmed ingestion.

Why is it live on Shazam before the release date? 

This is just how Shazam works: they don’t respect release dates. But you can’t play the song yet… If she doesn’t want it to appear at all before the release date, she must not send it to Shazam before that date.

Which DSPs do you have an integration to automatically import revenue reports? 

  • Amazon

  • Deezer

  • Google Play

  • iTunes/Apple Music

  • Spotify

  • All Merlin reports

Will the JustJoJo Distro platform replace our current royalty system? 

Yes, the platform enables you to do your master recording royalties with great ease and automation. I do want to clarify that we currently do not do royalty processing for publishing.

Does JustJoJo Distro process Mechanical Royalties?

Yes, we process mechanical reporting with our platform in the following ways:

  • Indicate the mechanical amounts due on each payee statement

  • Provide a master mechanical report to you showing all amounts due by each payee (but not the splits of those dues to the writers/publishers) 

Which DSPs does JustJoJo Distro provide Trends for? 

  • iTunes

  • iTunes Match

  • Apple Music

  • Spotify

  • Deezer

  • Amazon

  • Soundcloud

  • YouTube, UMA and Pandora are next to be integrated.

What does the onboarding process look like?

Our customers work with someone from our Customer Ops team to create their account, provide the ingestion & migration forms, and walk you through the process. 

What is JustJoJo Distro's protocol in case of technical difficulties with the platform?

We have a support team that works with you. Response time is generally within 24 hours of email.

Do you provide phone support? Live chat?

Support is available via email. Phone support is available upon request when the issue cannot be resolved over email.

Where is JustJoJo Distro based?

Distribution and Platform Services (reporting, royalties and payments) are managed by our UK team.

Are you working on partnering with other (international) payment options in the future?

Yes, we are currently exploring different payment gateways. We currently pay via PayPal and DT&T(International transfer) and Bank transfer(UK, EU and USA) 

Can you tell us about your strategies for cyber security?

We are fully hosted on Microsoft Azure’s cloud infrastructure, benefit from all their integrated security, and furthermore follow best practices for security.